Open access peer-reviewed Edited Volume

Customer Relationship Management and IT

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4,389 Chapter Downloads

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Academic Editor

Danil Dintsis

Specialist CCT

PublishedJune 3rd, 2020

Doi10.5772/intechopen.77542

ISBN978-1-83880-320-9

Print ISBN978-1-83880-319-3

eBook (PDF) ISBN978-1-83880-912-6

Copyright year2020

Number of pages102

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  • Dimension
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Table of Contents

Open access peer-reviewed  chapters

4. Qualitative Analysis of Different CRM Evaluation Models

By Christoph Weiss, Johannes Keckeis and Manfred Kofler

565
5. Values and e-Consumer Behavior

By Joan Morales Alcúdia and Marina Romeo Delgado

827
620

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