Customer Complaints

Our authors, their institutions and other purchasers, if unsatisfied with the service provided or the product purchased, can file a written complaint at IntechOpen, The Shard, 25th Floor, 32 London Bridge St, London SE1 9SG, United Kingdom or via the following e-mail address:

Receipt of complaints from customers will be acknowledged in writing without delay and Intech Limited will respond to a customer's complaint within 15 days of its receipt.

Customers have the right to terminate the contract without giving any reason (written notice of termination). The deadline for said termination is fourteen (14) days from the date of receipt of goods. Returns are at the expense of the customer and within fourteen (14) days from the date of the written notice of termination. Intech Limited will refund the customer without delays.

In the event that the Publisher ships damaged or misbound copies of products, or duplicate or incorrect copies of the products are received by the customer, the Publisher will accept returns at the Publisher's expense, provided notice of such damaged or incorrect shipment is given to the Publisher within fourteen (14) working days from the date of receipt.

Publishing errors, including but not limited to typographical errors, having no significant effect on the editorial content or design characteristics of the products, cannot be considered a reason for rejecting payment or, as the case may be, modifying the agreed price.

At the Publisher's request, the customer should provide evidence of the damaged or incorrect shipment. The Publisher will refund or ship the ordered products without delays.