Danil Dintsis

Specialist CCT

Dr. Danil Dintsis holds a doctorate degree in system analysis, and his total experience in applied digital math and computer science is more than 25 years. He is the leading lecturer in the Specialist Computer Training Center (Moscow), a visiting professor at the Global Business School Barcelona, and an active consultant and startup mentor. Dr. Dintsis is the author of more than 80 publications (including monographs, 5 publications in the IEEE proceedings, and several IntechOpen publications) in the field of computer science. His main area of specialization is fuzzy logic and stochastic graph models. Practical applications of Dr. Dintsis’s research are in the area of lifelong learning methods and systems. He holds several prestigious business certifications: PMP®, PgMP®, ITIL® 4.0 Managing Professional. Current positions Specialist Computer training center (Educational organization, licensed for Master and executive educational levels (Specialist CCT), Moscow, Russia, Part-time Senior Lecturer, Branch lead & the senior lecturer of courses in the following areas: - Project, portfolio management - IT service management - DevOps - Machine learning. Achievements: Average NPS is above 4.5 (1-5 grades). 15+ courses in the portfolio. More than 10000 students graduated.

Danil Dintsis

1books edited

2chapters authored

Latest work with IntechOpen by Danil Dintsis

All of us enjoy individually specific service or a product that is delivered for us only. Customer relationship management (CRM) is the area of expertise that helps companies to work with customers based on their specific needs or requirements. To reach success CRM systems implement the most powerful math and IT tools such as statistical analysis, artificial neural nets, and graph systems. This book deals with the practical implementation and meta-analysis of CRM experience in various locations and business areas. The authors have produced a great book and provided meta-analysis of the latest CRM systems and a roadmap of their development. In the chapters, our readers will find descriptive analysis of CRM models, applied tools, and methods.

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