Open access peer-reviewed Edited Volume

Digital Service Platforms

Edited by Kyeong Kang

University of Technology Sydney

E-service is an increasingly popular business practice and a critical part of supporting the global information society. The Digital Service Platforms book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development. Chapters cover such topics as organization-community relationships, systematic e-service innovation, social media ecosystems, accessibility experience design, Industry 4.0, public e-employment services in different countries, and more.

Read more >Order hardcopy
Digital Service PlatformsEdited by Kyeong Kang

Published: November 17th 2021

DOI: 10.5772/intechopen.91101

ISBN: 978-1-83969-102-7

Print ISBN: 978-1-83969-101-0

eBook (PDF) ISBN: 978-1-83969-103-4

Copyright year: 2021

Books open for chapter submissions

1536 Total Chapter Downloads

1 Crossref Citations

1 Dimensions Citations


Open access peer-reviewed

1. Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective

By Kyeong Kang and Fatuma Namisango


Open access peer-reviewed

2. Systematic e-Service Innovation

By Darrell Mann


Open access peer-reviewed

3. Social Media Ecosystem and Its Influence on Small Business Strategic Practices

By Shirumisha C. Kwayu


Open access peer-reviewed

4. Concept of a Management System for the Formation of Adult Language Skills on the Example of English

By Aliaksei Dadykin


Open access peer-reviewed

5. Accessibility Experience Design (AxD): A Bi-directional Accessibility Perspective for e-Business Services

By Aghaegbuna Obinna U. Ozumba and Chineme Ozumba


Open access peer-reviewed

6. A Conceptual Model for Deploying E-Service in SMEs through Capability Building: A Comparative Case Study

By Zuhara Chavez, Jannicke Baalsrud Hauge, Monica Bellgran and Alvis Sokolovs


Open access peer-reviewed

7. Comparative Study on Public Electronic Employment Services: Austria, Spain, Estonia, Romania

By Ani Matei and Dincă Dragoș Valentin


Open access peer-reviewed

8. Network Function Virtualization over Cloud-Cloud Computing as Business Continuity Solution

By Wagdy Anis Aziz, Eduard Babulak and David Al-Dabass


Open access peer-reviewed

9. E-Services Quality: A Perspective of Service Providers and Service Users

By Taiseera Hazeem AlBalushi


Open access peer-reviewed

10. ICT Book Aspect Case Study

By Józef Bohdan Lewoc, Eduard Babulak, Swieta Cukier, Erich Leitgeb and Mieczysław Rozent


Edited Volume and chapters are indexed in

  • Worldcat
  • OpenAIRE
  • Google Scholar
  • AZ ebsco
  • Base
  • CNKI

Order a hardcopy of the Edited Volume

Free shipping with DHL Express

Hardcover (ex. VAT)£119

Order now

Residents of European Union countries need to add a Book Value-Added Tax Rate based on their country of residence. Institutions and companies, registered as VAT taxable entities in their own EU member state, will not pay VAT by providing IntechOpen with their VAT registration number. This is made possible by the EU reverse charge method.

Special discount for IntechOpen contributors

All IntechOpen contributors are offered special discounts starting at 40% OFF available through your personal dashboard

Login and purchase