Open access peer-reviewed Edited Volume

Digital Service Platforms

Edited by Kyeong Kang

University of Technology Sydney

E-service is an increasingly popular business practice and a critical part of supporting the global information society. The Digital Service Platforms book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development. Chapters cover such topics as organization-community relationships, systematic e-service innovation, social media ecosystems, accessibility experience design, Industry 4.0, public e-employment services in different countries, and more.

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IntechOpen
Digital Service PlatformsEdited by Kyeong Kang

Published: November 17th 2021

DOI: 10.5772/intechopen.91101

ISBN: 978-1-83969-102-7

Print ISBN: 978-1-83969-101-0

eBook (PDF) ISBN: 978-1-83969-103-4

Copyright year: 2021

Books open for chapter submissions

1536 Total Chapter Downloads

1 Crossref Citations

1 Dimensions Citations

chaptersDownloads

Open access peer-reviewed

1. Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective

By Kyeong Kang and Fatuma Namisango

98

Open access peer-reviewed

2. Systematic e-Service Innovation

By Darrell Mann

133

Open access peer-reviewed

3. Social Media Ecosystem and Its Influence on Small Business Strategic Practices

By Shirumisha C. Kwayu

243

Open access peer-reviewed

4. Concept of a Management System for the Formation of Adult Language Skills on the Example of English

By Aliaksei Dadykin

209

Open access peer-reviewed

5. Accessibility Experience Design (AxD): A Bi-directional Accessibility Perspective for e-Business Services

By Aghaegbuna Obinna U. Ozumba and Chineme Ozumba

99

Open access peer-reviewed

6. A Conceptual Model for Deploying E-Service in SMEs through Capability Building: A Comparative Case Study

By Zuhara Chavez, Jannicke Baalsrud Hauge, Monica Bellgran and Alvis Sokolovs

103

Open access peer-reviewed

7. Comparative Study on Public Electronic Employment Services: Austria, Spain, Estonia, Romania

By Ani Matei and Dincă Dragoș Valentin

120

Open access peer-reviewed

8. Network Function Virtualization over Cloud-Cloud Computing as Business Continuity Solution

By Wagdy Anis Aziz, Eduard Babulak and David Al-Dabass

167

Open access peer-reviewed

9. E-Services Quality: A Perspective of Service Providers and Service Users

By Taiseera Hazeem AlBalushi

170

Open access peer-reviewed

10. ICT Book Aspect Case Study

By Józef Bohdan Lewoc, Eduard Babulak, Swieta Cukier, Erich Leitgeb and Mieczysław Rozent

195

Edited Volume and chapters are indexed in

  • Worldcat
  • OpenAIRE
  • Google Scholar
  • AZ ebsco
  • Base
  • CNKI

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