The role of HR in the modern-day corporate world has changed significantly to accommodate various developments and needs in the workplace. HR involvement in crisis management is one such development, and this has led to the HR taking an active role in planning and training for crisis management. Contemporary studies have indicated that organizations that incorporate employee welfare into the crisis management plan are more likely to be successful compared to those that are only concerned about protecting systems, processes, infrastructure and public relations as was traditionally evident. The HR is considered a vital partner in crisis management planning due to their understanding employee needs and their role in organizational survival. As one of the major roles of HR, training is considered paramount when it comes to crisis management. The role of HR is to ensure that employees are well informed about potential crises that may affect the organization and that they are aware of their role in dealing with the crisis. The HR provides skills and knowledge necessary in ensuring that employees can contribute to the organization’s sustainability by participating in the crisis management process. This chapter explores the HR’s role in planning and training for crisis management.
Part of the book: Human Resource Planning for the 21st Century