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Development of a Service Framework for Library Users from Customer Relationship Management Perspective

Written By

Shiow-Luan Wang

Submitted: April 8th, 2011 Published: April 11th, 2012

DOI: 10.5772/32248

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Written By

Shiow-Luan Wang

Submitted: April 8th, 2011 Published: April 11th, 2012