Open access peer-reviewed chapter

Development of a Service Framework for Library Users from Customer Relationship Management Perspective

By Shiow-Luan Wang

Submitted: April 8th 2011Reviewed: September 12th 2011Published: April 11th 2012

DOI: 10.5772/32248

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Shiow-Luan Wang (April 11th 2012). Development of a Service Framework for Library Users from Customer Relationship Management Perspective, Advances in Customer Relationship Management, Daniel Catalan-Matamoros, IntechOpen, DOI: 10.5772/32248. Available from:

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