Open access peer-reviewed Edited Volume


Robert Wu

Central Queensland University


E-Business Business Transformation Change Management Organisational Preparedness Service Industry Internet Information and Communications Online E-Commerce Security Online Business Sharing Information

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About the book

Under the global economic crisis and financial recession, currently, the service industry sector is becoming more and more important to economic development in both developed and developing countries because of being a potential tool for developing new job positions and providing more channels for marketing good producing industry. The latest research has indicated that e-commerce might offer much more potential for the service industry than they have done in the manufacturing/product sectors. Thus, the demand is becoming more urgent to find effective methods to operate a successful e-business or manage e-commerce success in the Service Industry SMEs.

Publishing process

Book initiated and editor appointed

Date completed: September 30th 2019

Applications to edit the book are assessed and a suitable editor is selected, at which point the process begins.

Chapter proposals submitted and reviewed

Deadline Extended: Open for Submissions

Potential authors submit chapter proposals ready for review by the academic editor and our publishing review team.

Approved chapters written in full and submitted

Deadline for full chapters: May 23rd 2020

Once approved by the academic editor and publishing review team, chapters are written and submitted according to pre-agreed parameters

Full chapters peer reviewed

Review results due: August 11th 2020

Full chapter manuscripts are screened for plagiarism and undergo a Main Editor Peer Review. Results are sent to authors within 30 days of submission, with suggestions for rounds of revisions.

Book compiled, published and promoted

Expected publication date: October 10th 2020

All chapters are copy-checked and typesetted before being published. IntechOpen regularly submits its books to major databases for evaluation and coverage, including the Clarivate Analytics Book Citation Index in the Web of ScienceTM Core Collection. Other discipline-specific databases are also targeted, such as Web of Science's BIOSIS Previews.

About the editor

Robert Wu

Central Queensland University

Robert Wu holds a Ph.D in E-commerce, Master of E-Commerce, and Bachelor degrees of Economics. He is currently lecturing e-commerce/information systems courses at Central Queensland University Australia Sydney. His teaching and research interests focus mainly on e-commerce system/e-business strategies, e-commerce project management, management information systems and e-services in the service industry, and higher education internationalization as well. He has also a wide range of e-commerce consultancy experiences in international educational institutions, and service industries. He has been also appointed as the Distinguished Professor at Shanxi Normal University in China. In July 2011, Dr.Wu was awarded as ‘Top 100 Outstanding Academic Leaders for China’s Informatics’ by China Informatics Society.

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Book chapters authored 2

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Introducing your Author Service Manager

Ms. Sara Debeuc

As an Author Service Manager my responsibilities include monitoring and facilitating all publishing activities for authors and editors. From chapter submission and review, to approval and revision, copyediting and design, until final publication, I work closely with authors and editors to ensure a simple and easy publishing process. I maintain constant and effective communication with authors, editors and reviewers, which allows for a level of personal support that enables contributors to fully commit and concentrate on the chapters they are writing, editing, or reviewing. I assist authors in the preparation of their full chapter submissions and track important deadlines and ensure they are met. I help to coordinate internal processes such as linguistic review, and monitor the technical aspects of the process. As an ASM I am also involved in the acquisition of editors. Whether that be identifying an exceptional author and proposing an editorship collaboration, or contacting researchers who would like the opportunity to work with IntechOpen, I establish and help manage author and editor acquisition and contact.

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