Benito Gonzalez Jr

By Benito Gonzalez Jr. and Sohel M. Imroz

Remote work, also known as telecommuting, is a flexible working arrangement that allows employees to work from remote locations outside of corporate offices. Remote workforce management is the practice of effectively leading and managing remote employees and teams. While remote work has been steadily increasing, its demand, popularity, and usefulness have skyrocketed since the COVID-19 pandemic. To be successful or even survive in this post-pandemic era, organizations cannot overemphasize the importance of effectively managing remote workforce. This chapter presents a case study explaining various issues of managing remote workforce based on a Maintenance, Repair, and Overhaul (MRO) company (Company A, pseudonym) in the aviation industry. The purpose of this chapter is twofold. First, it presents the challenges experienced by Company A when managing remote workforce and how the company supports its remote workers. Second, it explains how Company A is adjusting to this new mode of employment, which impacts fully remote, fully onsite, and hybrid employees. The chapter concludes by recommending companies managing remote workforce to adopt HR Hybrid Guidelines tailored to their needs. The chapter should be beneficial for readers interested in understanding the impact of remote employment and managing remote workforce in MRO aviation companies.

Part of the book: The Changing Landscape of Workplace and Workforce [Working title]