Chapters authored
Emotions and Their Impact on Employee Happiness and Satisfaction in Organizational Performance
The objective of this study is to contextualize and understand the different emotions felt by employees, as well as their involvement and performance in the context of small and medium-sized Portuguese companies. An online questionnaire was developed, with a total of 227 participants; 210 were validated and 17 were excluded due to missing answers. Results show that as anger, anxiety and discouragement increase, happiness decreases; and, if there is an increase or an improvement in relationships, involvement and happiness increase, so do performance and satisfaction at work.
Part of the book: People Management
Personal Leadership and Communication Abilities: Impacts on Organizational Performance
The aim of this study is to understand the importance of communication within the management of an organization as a way to promote creativity, innovation, employees’ engagement and competitive advantages. Leadership success seems to be related to the level and style of communication, the innovation strategy, the level of efficiency, the ability to plan and be proactive and, ultimately, the performance of the business itself. Thus, the authors propose to carry out an exploratory study with six active managers in the Portuguese market. The research aims to understand if it is important for managers to be perceived as a mediator. It is also our objective to know if the leader needs to be perceived as someone who is capable of inspiring, by betting on creativity, a proactive attitude and, above all, a collective vision of the organization itself, assertively communicated. Data indicate a consensual opinion on the part of the surveyed managers regarding the impact of leaders’ communication skills on the company’s performance. They all agree that the success of any organization is directly related to the ability of its managers to communicate and manage daily procedures.
Part of the book: The Changing Landscape of Workplace and Workforce [Working title]