This chapter has focused on the importance and influence of Industry 4.0 and consequently the Internet connected technologies’ creation of the value added for knowledge‐intensive organizations and society. The chapter considers the development of knowledge management through different periods; it has focused on its importance during the use of social media and the rise of the Internet of Things. The goal of this chapter is to achieve a better understanding of the impact of knowledge management processes to the value of knowledge that is established by the extent of knowledge sharing within the organization and with suppliers and customers (knowledge sharing outside the organization).
Part of the book: Knowledge Management Strategies and Applications