Dr. Urvashi Sharma holds a BEng in Electronic and Electrical Engineering, an MSc in Biomedical Engineering, an MSc in Counselling and Psychotherapy, and a Ph.D. in Healthcare Information Systems. Her motivation stems from a keen interest in understanding how individuals interact with interventions and innovations within different contexts. Over the past eighteen years, Dr. Sharma has engaged in work across various fields and sectors including education, health, and social care. Her contributions have helped in understanding the role of users and their contextual settings in the successful application and utilisation of interventions or innovations. Currently, as a Senior User Researcher, her focus is on investigating the usage of digital products and services by users, primarily in government sectors. Dr. Sharma emphasises a comprehensive understanding of user needs and preferences, which is crucial for the successful implementation and acceptance of innovations and interventions.