Open access peer-reviewed chapter

Customer Relationship Management and Business Intelligence

By Aida Habul and Amila Pilav-Velić

Submitted: March 19th 2011Reviewed: September 12th 2011Published: April 11th 2012

DOI: 10.5772/30551

Downloaded: 10065

© 2012 The Author(s). Licensee IntechOpen. This chapter is distributed under the terms of the Creative Commons Attribution 3.0 License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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Aida Habul and Amila Pilav-Velić (April 11th 2012). Customer Relationship Management and Business Intelligence, Advances in Customer Relationship Management, Daniel Catalan-Matamoros, IntechOpen, DOI: 10.5772/30551. Available from:

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