Open access peer-reviewed chapter

Implementation Process of a Knowledge Management Initiative: Yellow Pages

Written By

Stéphanie Gretsch, Heinz Mandl and Raphaela Schätz

Submitted: April 18th, 2011 Reviewed: September 26th, 2011 Published: March 23rd, 2012

DOI: 10.5772/33214

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Written By

Stéphanie Gretsch, Heinz Mandl and Raphaela Schätz

Submitted: April 18th, 2011 Reviewed: September 26th, 2011 Published: March 23rd, 2012