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Implementation of ISO 14000 in Luggage Manufacturing Industry: A Case Study

Written By

S. B. Jaju

Submitted: 20 October 2010 Published: 05 July 2011

DOI: 10.5772/17278

From the Edited Volume

Environmental Management in Practice

Edited by Elzbieta Broniewicz

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1. Introduction

Definitions of EMS as provided by three separate documents on environmental management systems are as given below

ISO 14001: "the organizational structure, responsibilities, practices, procedures, processes and resources for implementing and maintaining environmental management"

BS 7750: "the organizational structure, responsibilities, procedures, processes and resources for implementing environmental management"

Eco-Management and Audit Scheme (EMAS): "that part of the overall management system which includes the organizational structure, responsibilities, practices, procedures, processes and resources for determining and implementing the environmental policy"


2. Development of the ISO 14000 series

The ISO 14000 family includes the ISO 14001 standard, which represents the set of standards used by various types of organizations for designing and implementing an effective environmental management system. The major objective of the ISO 14000 series of norms is "to promote more effective and efficient environmental management in organizations and to provide useful and usable tools - ones that are cost effective, system-based, and flexible and reflect the best organizations and the best organizational practices available for gathering, interpreting and communicating environmentally relevant information".

Unlike previous environmental regulations, which began with command and control approaches, later replaced with ones based on market mechanisms, ISO 14000 was based on a voluntary approach to environmental regulation. The series includes the ISO 14001 standard, which provides guidelines for the establishment or improvement of an EMS. The standard shares many common traits with its predecessor ISO 9000, the international standard of quality management, which served as a model for its internal structure and both can be implemented side by side. As with ISO 9000, ISO 14000 acts both as an internal management tool and as a way of demonstrating a company’s environmental commitment to its customers and clients.

Prior to the development of the ISO 14000 series, organizations voluntarily constructed their own EMS systems, but this made comparisons of environmental effects between companies difficult and therefore the universal ISO 14000 series was developed. An EMS is defined by ISO as: “part of the overall management system, that includes organisational structure, planning activities, responsibilities, practices, procedures, processes and resources for developing, implementing, achieving and maintaining the environmental policy’.


3. Driving forces

Environmental concerns

For a number of years preceding the introduction of a formal EMS, there was a genuine concern about its various environmental impacts. Some typical examples of impacts are:

  • energy and resource usage (electricity, gas, water)

  • raw material usage (paper, plates, inks, packaging, chemicals, film)

  • general waste (domestic)

  • recyclable waste (paper, timber, aluminum, silver, plastics)

  • hazardous waste (chemical wastes, liquid effluent, air emissions)

  • nuisances (noise, litter, dust, odors)

  • contracted activities (transport, subcontracted printing work)

  • product end use and disposal

Legal obligations

Over recent years, there have been considerable changes in environmental legislation. Every organisation wants to address its legal obligations, such as compliance with effluent discharge license parameters, or local authority planning requirements. Integrated Pollution Control licensing, for instance, will eventually oblige most industries to comply with stricter industry guidelines on pollution control, with the threat of heavy financial penalties resulting from non-compliance.

Customer pressure

Lot of pressure is from customer end that is the basic aim of any organisation. Ultimately customer should have faith in the industry that the said industry is having compliance for environmental parameters.


4. Basic principles and methodology

The fundamental principle and overall goal of the ISO 14001 standard, is the concept of continual improvement. ISO 14001 is based on the Plan-Do-Check-Act methodology, grouped into five phases that relate to Plan-Do-Check-Act; Environmental Policy, Planning, Implementation & Operation, Checking & Corrective Action and lastly Management Review.

Plan – establish objectives and processes required

Prior to implementing ISO 14001, an initial review or gap analysis of the organisation’s processes and products is recommended, to assist in identifying all elements of the current operation and if possible future operations, that may interact with the environment, termed environmental aspects. Environmental aspects can include both direct, such as those used during manufacturing and indirect, such as raw materials (Martin 1998). This review assists the organisation in establishing their environmental objectives, goals and targets, which should ideally be measurable; helps with the development of control and management procedures and processes and serves to highlight any relevant legal requirements, which can then be built into the policy.

Do – implement the processes

During this stage the organisation identifies the resources required and works out those members of the organisation responsible for the EMS’ implementation and control. This includes documentation of all procedures and processes; including operational and documentation control, the establishment of emergency procedures and responses, and the education of employees, to ensure they can competently implement the necessary processes and record results. Communication and participation across all levels of the organisation, especially top management is a vital part of the implementation phase, with the effectiveness of the EMS being dependant on active involvement from all employees.

Check – measure and monitor the processes and report results

During the check stage, performance is monitored and periodically measured to ensure that the organisation’s environmental targets and objectives are being met (Martin 1998). In addition, internal audits are regularly conducted to ascertain whether the EMS itself is being implemented properly and whether the processes and procedures are being adequately maintained and monitored.

Act – take action to improve performance of EMS based on results

After the checking stage, a regular planned management review is conducted to ensure that the objectives of the EMS are being met, the extent to which they are being met, that communications are being appropriately managed and to evaluate changing circumstances, such as legal requirements, in order to make recommendations for further improvement of the system. These recommendations are then fed back into the planning stage to be implemented into the EMS moving forward.


5. Role of EMS

  1. An assessment of the existing practices and situation of an organization.

  2. A register of all environmental effects associated with the company's activities, established through an initial environmental review.

  3. A list of all legislation relevant and applicable to the environmental aspects of the activities, products and services of the organization.

  4. Development of a corporate environmental policy and environmental management plan

  5. The setting of environmental performance objectives and targets for both current and future activities.

  6. Development of environmental performance evaluation procedures.

  7. Establishment of an effective environmental training program for all employees within the organization, which will raise awareness, enhance skills for dealing with environmental issues and stress compliance with relevant legislation.

  8. Implementation of a system, which reliably manages the performance of the organization, for both current and future activities.

  9. Documentation of the system communicated to all employees and distributed to all interested parties, especially to the public.

  10. Establishment of non-conformance and corrective and preventive action procedures.

  11. Regular checking, reviewing and auditing of company practices and management commitment to reflect changing conditions with a focus on continual improvement.


6. Benefits of EMS implementation

6.1. Natural

  1. Clean Air, Water, Soil.

  2. Prevention and/or significant reduction of pollution and waste Generation.

  3. Improved health and safety of interested parties.

  4. Reduction in the use of non-renewable resources.

  5. Improved conservation and efficient use of natural resources.

6.2. Corporate

  1. Reduced financial costs through reduction in consumption of resources and through waste minimization.

  2. Reduction and/or avoidance of potential emergency situations.

  3. Avoidance of incidence of non-compliance with legislation and reduction in fines and cleanup costs.

  4. Reduction in the cost of gaining capital, financial backing, insurance and valuation by becoming an "environmentally friendly" organization.

  5. Improved marketing advantage as a "green" operation.

  6. Increased staff morale and occupational safety and health standards.

  7. Improved customer, client and community relations.

  8. Increased documentation, communication and feedback of environmental policies and initiatives.


7. Major requirements of ISO 14000

Following are some of the requirements of ISO 14000:

  1. Environmental protection as one of the highest corporate priorities with clear assignment of responsibilities and accountabilities to all employees.

  2. Compliance with all environmental laws and regulations applicable to the company's activities, products and services.

  3. Ongoing communications on environmental commitment and performance with all shareholders.

  4. Strategic planning that sets forth environmental performance objectives and targets, implemented through a disciplined management process.

  5. Periodic performance measurement (as well as systems audits and management reviews) to achieve continual improvement wherever possible.

  6. Full integration with health and safety, quality, finance, business planning and other essential management processes.

  7. Focus on EMS and looks for attributes that would sustain sound environmental decision making and performance.

  8. Top management commitment.

  9. Third-party registration, through ISO 14001, or self-declaration for companies that meet the ISO 14000 standards. ISO 14001 includes discrete elements of environmental aspects, legal requirements, objectives and targets, environmental management program, communications, and emergency preparedness and response.


8. Stage by stage implementation of ISO 14001

First stage: commitment and policy

  1. Environmental policy

Second stage: Planning

  1. Environmental aspects

  2. Legal and other requirements

  3. Objectives and targets

  4. Environmental management program

Third stage: Implementation

  1. Structure and responsibility

  2. Training, awareness and competence

  3. Communication

  4. Environmental documentation

  5. Document control

Fourth stage: Operational control measurement and evaluation

  1. Monitoring and measurement

  2. Non-conformance and corrective and preventive action

  3. Records

  4. Environmental management system audit

Fifth stage: Review and improvement

  1. Management review


9. Benefits of developing ISO 14000 series

  1. Having a single, global set of environmental management system guidance standards.

  2. The development of a common, global approach to voluntary and self-directed environmental management.

  3. Enhancement of the ability to measure levels of sustainability and environmental performance through auditing methods.

  4. Harmonization of non-uniform standards for a range of environmental impact issues.


10. Implelementation OF ISO 14000 in luggage manufacturing industry:

The study is done for Canteen and Tools and Mould repairing.

CANTEEN: Firstly the various input to canteen are identified viz. Vegetables, spices, oil, food grains, water, LPG gas, Electricity. Output of the canteen is Food products.

The various effects of the canteen on the environment as a whole are identified

  1. Used water discharged to drainage.

  2. Fire in L. P. G. (Emergency).

  3. Solid waste non biodegradable (Carboys, drums, containers, empty milk bags).

  4. Solid waste biodegradable (spent food and vegetables).

  5. Fume generation.

  6. Heat loss to atmosphere.

  7. Noise generation.

The complete canteen as process showing input and output as well its effects on environment are tabulated in aspect register as shown in Table 6.

Each aspect is studied carefully for the following category of aspects:

  1. Normal aspects: Effects of aspects are negligible.

  2. Abnormal Aspects: Severe effect on environment.

  3. Emergency Aspects: Nature of Aspect is emergency. Emergency prepared plan has to be there. Proper training to be given to the people for handling the emergency situations. They should be equipped with safety devices to tackle the emergency. For example: Suppose if there is a fire hazard. Whether the fire fighting equipment is there or not. If it is there then whether the people are trained to operate it and so on.

Emergency preparedness plan for every department, which will consist of the following few points:

  1. Fire equipments are available or not that too in proper place.

  2. Are the people trained to handle the situations?

  3. Security people should be trained.

  4. First aid training is to be given to all.

  5. Fire equipments layout, number of fire equipments, is to be planned.

  6. Emergency siren should start immediately after the fire.

  7. All people should assemble at one place.

Factor rating is applied to each aspect depending on various factors. The various ratings used are

Continuous (8hours & above)/day5
Less than 8 hours/day4
Less than 8 hours/week3
Less than 8 hours/month2
Less than 8 hours/year1

Table 1.

A: Occurence

Causing death to human being on site/ offsite, damage to flora fauna, air, water, land (offsite).5
Damage to flora fauna, air, water, land or hospitilisation to human being on site.4
Damage to flora fauna, air, water, land or first aid to human being on shop3
Damage to flora fauna, air, water, land and or first aid to human being on shop2
Negligible impact1

Table 2.

C: Significance od Impact

Controls absent5
Controls present4
Controls present but needs human intervention3
Controls present no human intervention2
Closed loop control1

Table 3.

D: Controls

Once in a year & above5
Once in six months4
Once in one to three months3
Once in a week2
Once in a day1

Table 4.

Frequency of Detection

Hazardous waste5
Non-hazardous waste (High)4
Non-hazardous waste (Low)3
100% recycled in house or recycled from outside party for inside use2
Negligible waste generation1

Table 5.

Category of waste

The factor rating of impacts for each aspect is shown in Table 7.

After categorisation of aspects, their impact has to be ascertained. Then whether they can be measured or not. If measured, what is the present status? Then the frequency of occurrence is to be known. Further what is the treatment given to nullify the bad effects of aspects on environment? All these analysis is depicted in Table 8.

After rating and critical analysis of each aspect one should have the action plan for the aspect, which is affecting severely on environment. Meetings should be conducted to take reviews on the improvement after the implementation of action plan. The improved status to be maintained and periodic review are done to ascertain.

In the similar way study is carried out for process of TOOL AND MOULD REPAIR and the reports are shown in Table 9, 10 and 11.

11. Conclusion

With the implementation of EMS, communications concerning environmental practices were streamlined. It was possible to identify areas where utility savings existed. EMS defined roles and responsibilities towards each aspect of the process and their impacts on the environment. A systematic approach is understood to handle environmental issues in place and the overall plant cost savings coming from tracking resources and accounting for them. The EMS also provides the more intangible benefit of employee taking pride of working in the plant that is a good environmental neighbour.

Table 6.

DOC No. : ASP – 27
SHEET No. : 3 of 3
Dept. : Pers & AdmnISSUE DATE : 1-08-2003
REV No. : 00
Process :- CanteenREV. DATE : 00
Prepared by :Approved By :

Table 7.

01Fume Generation51125115No
02Heat loss51125115No
03Noise generation-- -- -- -- -- S T A T U T O R Y -- -- -- -- --YES
04Discharge of used water53133318YES
05Solid waste biodegradable spent food vegetable53133318YES
06Solid waste non biodegradable corboys drums containers etc.21133313No
08Fire in L.P.G. Storage areaYES

Table 8.

Table 9.

DOC No. : ASP – 27
SHEET No. : 2 of 3
Dept. : Pers & AdmnISSUE DATE : 1-08-2003
REV No. : 00
Process :- CanteenREV. DATE : 00
Prepared by :Approved By :

Table 10.

Sr. No.AspectImpactMeasur. IndicatorPresent statusFrequency ofPresent treatmentType of controlRemarks reference
01Fume generationAir PollutionNot measuredNot measuredCont.Not MeasuredNilNilNil
02HeatlossAmbient warmingDeg.CelsiusNot measurableCont.Not measurableNilNilNil
03Noise generationNoisepollutiondB72 dBCont.NegligibleNilStatutoryNoise level report
04Solid waste biodegradable spent food and vegetableLand ContaminationKgs/Day45 –50 kgsCont.Once in a dayDisposed to animal feederSelfEMP-P&A01
05Discharge of used water to drainageWater pollutionK Ltrs.Not measuredDailyNot measuredDisposed to sewageSelfEMP-P&A02
06Solid waste non-biodegradable carboys, drums, containersLand contaminationNos./month18 Tins
20 Gunny bags
900 milk bags
Cont.Once in a monthDisposed to recyclersSelfNil
08Fire in L.P.G. storage areaDamage to flora fauna, air, land, human being & assets-No incident so far----Emergency preparedness & response plan

Table 11.


  1. 1. ZutshiA.SohalA. S. 2000 Environmental management systems auditing: auditors’ experiences in Australia, Int. J. Environment and Sustainable Development, 1 1 7387 .
  2. 2. SubhashBabu. A.MadhuK.SahaniN. 1998 Positioning ISO 14000 standards an investigative study covering selected Indian Industries, Proc. ISME Conference, Dec 1998, IIT Delhi, 286291 .
  3. 3. OrecchiniF. 2000 The ISO 14001 certification of a machine process, Journal of Cleaner Production, 8 1 February 2000, 6168 .
  4. 4. MartinR. 1998 ISO 14001 Guidance Manual, National Centre for environmental decision-making research: Technical report, viewed 23 August 2010
  5. 5. Company manual.

Written By

S. B. Jaju

Submitted: 20 October 2010 Published: 05 July 2011