Abin George

By Abin George

This chapter delves into the intricate relationship between Industry 4.0 and the Indian tourism workforce, with a specific focus on faculty and student perceptions. Tourism is an important economic contributor in India, and this study explores how Industry 4.0, characterized by digital, physical, and biological convergence, impacts a sector recovering from the profound disruption caused by COVID-19. The challenges faced by the Indian tourism industry in adopting Industry 4.0 are elucidated, including the digital divide, workforce adaptability, job displacement concerns, and the need for updated education and training. Human-centric approaches are becoming increasingly important as the industry prepares for Industry 5.0, focusing on critical thinking, emotional intelligence, and sustainability. The Indian tourism sector’s journey towards a digital future is explored in the study, highlighting both the promises and challenges encountered along the way. A mixed-method research approach was used in the research combining in-depth interviews, surveys, and real-time case studies to glean nuanced insights. The recommendations include further examination of specific skills, teaching methodologies, and business challenges associated with Industry 4.0. This research informs educational practices, industry strategies, and governmental policies, offering a roadmap for a successful transition to the digital tourism era.

Part of the book: Industry 4.0 Transformation Towards Industry 5.0 Paradigm - Challenges, Opportunities and Practices [Working title]