This research explores the relationship between an organization's supply chain risk management (SCRM) maturity and quality maturity. SCRM maturity was measured using a survey questionnaire sent to organizations in the USA. Quality maturity was assessed via ISO 9001:2008 certification status as well as through a survey questionnaire of total quality management (TQM) practices for organizations in the USA. The results suggest that ISO 9001:2008 is not related to SCRM maturity, while TQM maturity is related to SCRM maturity. Organizations with more mature TQM programs appear to also have more mature SCRM programs.
Part of the book: Quality Control and Assurance