Orders have to be prepaid in advance and before printing. We accept payment in GBP, EUR and USD. Payments can be made by bank transfer or cheque, by credit card (Visa, MasterCard, American Express, Discover Card) and PayPal worldwide online payments system. In accordance with the best security practice, we do not accept card orders via email.
The combined printing and delivery times for orders vary from 12-20 business days, depending on the printed quantity and destination. This period does not include any customs clearance difficulties that may arise and that are beyond our control. Once your order has been printed and shipped, you will receive a confirmation email that includes your DHL tracking number. You can then track your order at www.dhl.com.
My order has not arrived, what do I do?
If you do not receive your order within 30 days, please contact us to inquire about the shipping status at firstname.lastname@example.org.
POD products are non-returnable and non-refundable, except in the event of poor print quality or an error in quantity. If we delivered the item to you in error or the item is faulty, please contact us. Inspect your order carefully when it arrives. Any problems should be immediately reported to email@example.com.
Taxes: Residents of European Union countries need to add a Book Value-Added Tax of 5%. Institutions and companies, registered as VAT taxable entities in their own EU member state, will not pay VAT by providing us their VAT registration number. This is made possible by the EU reverse charge method.
Customs: Shipping costs do not include any duties, taxes or clearing charges levied by the destination country. These charges are the responsibility of the customer and will vary from country to country.