Open access peer-reviewed chapter

Organizational Service Orientation as a Quality Predicator in Services

By Wieslaw Urban

Submitted: June 3rd 2011Reviewed: October 29th 2011Published: April 27th 2012

DOI: 10.5772/37500

Downloaded: 3353

© 2012 The Author(s). Licensee IntechOpen. This chapter is distributed under the terms of the Creative Commons Attribution 3.0 License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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Wieslaw Urban (April 27th 2012). Organizational Service Orientation as a Quality Predicator in Services, Quality Management and Practices, Kim-Soon Ng, IntechOpen, DOI: 10.5772/37500. Available from:

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