Open access peer-reviewed Edited Volume

E-service Digital Innovation

Kyeong Kang

University of Technology Sydney

An internationally renowned academic, Dr. Kang complete her Ph.D. in Computing Sciences from the University of Technology, Sydney. She was a visiting scholar at the Georgia Institute of Technology, US, and Yonsei University, Korea. Her research focuses on e-commerce, e-service, digital service platforms, and human–technology innovation in diverse cultures.


Fatuma Namisango

Murdoch University

Dr. Namisango received her Ph.D. in Information Systems at the University of Technology Sydney. Her research spans cross-cultural issues in information systems, social information systems, sociomateriality and new ways of working and living, and human information behaviors. She published her work in Computers in Human Behavior, Information Systems Frontiers, and others.


E-service Digital Service Digital Communication Digital Process Online Process Communication Innovation Culture Social Computing Collaborative System Design E-service Innovation Information Systems User Experience Design

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About the book

This book aims to introduce best practices and principles in designing, building, and delivering services for e-service professionals. Creative ideas and concepts in the book will support business professionals to consider e-service innovation for saving the cost of streamlining administrative processes.

This book will provide new concepts and analysis techniques based on industry practices and cases. It will contain E-service concepts, innovative solutions, methodologies, and practical ideas for advancing knowledge to professionals, academics, and researchers. Authors are invited to introduce advanced concepts and the fundamental and practical issues in service changes, impacting business markets, and supporting service electronically. Innovative solutions in e-services are critical for increasing interactivity with various users and organizations' needs. Conducting service and business online impacts people, the business community, and society. It leads to change in the entire business system and environment. It helps the design and management team to build services and processes electronically.

This book will present advanced conceptual models, business processes, service changes, digital business models, online communication, and services interaction in different business types and communities.

Publishing process

Book initiated and editor appointed

Date completed: March 11th 2022

Applications to edit the book are assessed and a suitable editor is selected, at which point the process begins.

Chapter proposals submitted and reviewed

Deadline Extended: Open for Submissions

Potential authors submit chapter proposals ready for review by the academic editor and our publishing review team.

Approved chapters written in full and submitted

Deadline for full chapters: July 12th 2022

Once approved by the academic editor and publishing review team, chapters are written and submitted according to pre-agreed parameters

Full chapters peer reviewed

Review results due: September 30th 2022

Full chapter manuscripts are screened for plagiarism and undergo a Main Editor Peer Review. Results are sent to authors within 30 days of submission, with suggestions for rounds of revisions.

Book compiled, published and promoted

Expected publication date: November 29th 2022

All chapters are copy-checked and typesetted before being published. IntechOpen regularly submits its books to major databases for evaluation and coverage, including the Clarivate Analytics Book Citation Index in the Web of ScienceTM Core Collection. Other discipline-specific databases are also targeted, such as Web of Science's BIOSIS Previews.

About the editor

Kyeong Kang

University of Technology Sydney

Dr. Kyeong Kang is an academic in Australia. She received a Ph.D. in Computing Sciences from the University of Technology, Sydney, and her research focuses on e-commerce, e-service, digital service platforms, and human–technology innovation in diverse cultures. As a leading researcher, she completed projects for the Australian Information Industry Association (AIIS) and the Department of Foreign Affairs and Trade (DFAT), Australia. She is currently conducting a project for the Asian Productivity Organization (APO). Her research contributions are well-known internationally. As a visiting scholar at the Georgia Institute of Technology, US (2012), Dr. Kang engaged in an ICT international development project. Additionally, she is an editor of the book "E-commerce".

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Book chapters authored 1

Books edited 2

Introducing your Author Service Manager

Mrs. Dajana Jusic

As an Author Service Manager my responsibilities include monitoring and facilitating all publishing activities for authors and editors. From chapter submission and review, to approval and revision, copyediting and design, until final publication, I work closely with authors and editors to ensure a simple and easy publishing process. I maintain constant and effective communication with authors, editors and reviewers, which allows for a level of personal support that enables contributors to fully commit and concentrate on the chapters they are writing, editing, or reviewing. I assist authors in the preparation of their full chapter submissions and track important deadlines and ensure they are met. I help to coordinate internal processes such as linguistic review, and monitor the technical aspects of the process. As an ASM I am also involved in the acquisition of editors. Whether that be identifying an exceptional author and proposing an editorship collaboration, or contacting researchers who would like the opportunity to work with IntechOpen, I establish and help manage author and editor acquisition and contact.

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