About the book
This book aims to introduce best practices and principles in designing, building, and delivering services for e-service professionals. Creative ideas and concepts in the book will support business professionals to consider e-service innovation for saving the cost of streamlining administrative processes.
This book will provide new concepts and analysis techniques based on industry practices and cases. It will contain E-service concepts, innovative solutions, methodologies, and practical ideas for advancing knowledge to professionals, academics, and researchers. Authors are invited to introduce advanced concepts and the fundamental and practical issues in service changes, impacting business markets, and supporting service electronically. Innovative solutions in e-services are critical for increasing interactivity with various users and organizations' needs. Conducting service and business online impacts people, the business community, and society. It leads to change in the entire business system and environment. It helps the design and management team to build services and processes electronically.
This book will present advanced conceptual models, business processes, service changes, digital business models, online communication, and services interaction in different business types and communities.