Open access peer-reviewed Edited Volume

Six Sigma and Quality Management

Paulo Pereira

Portuguese Institute of Blood and Transplantation

Dr. Pereira received his Ph.D. from the Catholic University of Portugal. He has over 20 years of experience as a consultant and auditor of quality management systems, and over 16 years of experience as a quality manager. He has been recruited as a quality and laboratory expert for seminars and professional laboratory meetings throughout Europe, Africa, and South America. Currently, he is the head of the R&D Department at the Portuguese Institute of Blood and Transplantation; a CLSI and EURACHEM fellow.

Co-editor:

Sandra Xavier

School of Nursing of Lisbon

Dr. Xavier received her Ph.D. from the University of Lisbon, Portugal. She has extensive experience in teaching and managing quality systems, and is a member of several Scientific Commissions and editorial boards.

Covering

Leadership Customer Focus Improvement Process Approach Planning CAPA Audit Management Review Evaluation Lean Sigma DMAIC DMADV

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About the book

Quality practices began to include processes at the beginning of the 20th century. As a group of activities, a "process" is seen as taking an input, adding value to it, and delivering it as an output. Shewhart started focusing on controlling processes during the mid-1920s, making quality relevant not just for the final product, but also for the processes that led to it. Statistical techniques can be used to analyze industrial data to determine whether a process is stable and in control, or if it has been influenced by a special cause that needs to be addressed. Shewhart established the basis for modern-day control charts. As a statistician for the U.S. Department of Agriculture and Census Bureau, W. Edwards Deming was a proponent of Shewhart's Statistical Quality Control (SQC) methods and ultimately led the quality movement in both Japan and the U.S. According to Joseph M. Juran, who helped establish the field of quality management, created the 80-20 rule, and wrote the "Quality Control Handbook," the quality of Japanese goods would surpass that of U.S. goods by the mid-1970s.
The Japanese were revolutionizing quality improvement. As a result, Japan adopted a "total quality" approach to its strategies. In the United States, Total Quality Management (TQM) encompasses not only statistics but also approaches that encompass the entire organization. There were several subsequent quality-management initiatives.
In 1986, Motorola developed Six Sigma to improve its business processes by minimizing defects. A philosophy that views all work as a process, which can be identified, measured, analyzed, improved, and controlled. Generally, "Six Sigma quality" is an indicator that a process is well controlled.

Lean manufacturing (1988), also known as just-in-time manufacturing, derives from Toyota's 1930 operating model "The Toyota Way." Lean describes a set of management practices that reduce waste and increase productivity.
The ISO 9000 series of quality-control standards appeared in 1987. ISO 9001 integrates a process-oriented approach into enterprise management based on the plan-do-check-act method. The quality movement has matured as we enter the 21st century. ISO 9000 was revised in 2000 to emphasize customer satisfaction. The fifth edition of ISO 9001, published in 2015, emphasizes risk-based thinking to improve the application of the process approach. In addition to the manufacturing sector, quality has moved into service, healthcare, education, and government. For example, through standards such as ISO/IEC 17025 for testing and calibration laboratories and ISO 15189 for medical laboratories.
More recently, it has been recognized that the Fourth Industrial Revolution, Industry 4.0, best defines the present industry model. As its part, "Quality 4.0" refers to the future of quality and organizational excellence.

The book will aim to introduce a comprehensive overview of the up-to-date models used in quality management systems by experts in the field.

Publishing process

Book initiated and editor appointed

Date completed: March 24th 2022

Applications to edit the book are assessed and a suitable editor is selected, at which point the process begins.

Chapter proposals submitted and reviewed

Deadline for chapter proposals: June 8th 2022

Potential authors submit chapter proposals ready for review by the academic editor and our publishing review team.

Register for the book

Approved chapters written in full and submitted

Deadline for full chapters: August 7th 2022

Once approved by the academic editor and publishing review team, chapters are written and submitted according to pre-agreed parameters

Full chapters peer reviewed

Review results due: October 26th 2022

Full chapter manuscripts are screened for plagiarism and undergo a Main Editor Peer Review. Results are sent to authors within 30 days of submission, with suggestions for rounds of revisions.

Book compiled, published and promoted

Expected publication date: December 25th 2022

All chapters are copy-checked and typesetted before being published. IntechOpen regularly submits its books to major databases for evaluation and coverage, including the Clarivate Analytics Book Citation Index in the Web of ScienceTM Core Collection. Other discipline-specific databases are also targeted, such as Web of Science's BIOSIS Previews.

About the editor

Paulo Pereira

Portuguese Institute of Blood and Transplantation

Dr. Pereira received his Ph.D. in Biotechnology from the Catholic University of Portugal. He has been recruited as a quality and laboratory expert for seminars and professional laboratory meetings throughout Europe, Africa, and South America. He has more than twenty-five years of experience working in medical laboratories, having held key scientific leadership roles: 15+ years as a senior researcher; 10+ years as a consultant for a metrology laboratory based on ISO/IEC 17025 specifications and related standards; 20+ years as a consultant and auditor of quality management systems based on ISO 9001, ISO/IEC 17025, and ISO 15189 standards; 16+ years as the quality manager in the Portuguese Institute of Blood and Transplantation, including more than 6 years in national coordination; and 6+ years as a professor of Quality Assurance. Currently, he is the head of the R&D Department at the Portuguese Institute of Blood and Transplantation, Lisbon, Portugal. Dr. Pereira is the author of several peer-reviewed scientific articles and indexed books and chapters. He is an editor for several books. He serves as a member of several editorial boards. He is a member of the Clinical Laboratory and Standards Institute and Eurachem. Dr. Pereira is an expert on in vitro diagnostic medical devices at the European Commission / European Medicines Agency.

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Book chapters authored 3

Books edited 1

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