About the book
Global competition has caused fundamental changes in the competitive environment of the manufacturing and service industries. Firms must develop strategic objectives which, upon achievement, result in a competitive advantage in the market place. The forces of globalization on one hand and rapidly growing marketing opportunities overseas, especially in emerging economies on the other, have led to the expansion of operations on a global scale. The subject matter is fascinating and timely. The book aims to cover the main topics characterizing operations management including both strategic issues and practical applications. Among the topics are forecasting, product and service design, decision making, management of quality and quality control, inventory management and supply chain management.
The idea of the book is to provide a clear presentation of the concepts, tools, and applications of the field of operations management. The book aims to take a global and strategic approach to the important topic of operations management (OM).