About the book
In a competitive business environment, business systems and success have been challenged. Digital platforms for business services are stimulating to support business success in a complex system environment. E-service is getting critical to support organizations with the controllability and dynamic transformations in the recent environment. Organizations mostly require a correct system environment to support the dynamic business collaboration. Operating and managing services, communication, and generating knowledge is crucial to supporting organizations to adapt to change in their dynamic environments. Furthermore, both profit and non-profit organizations need to have keys for important issues that are industry opportunities, supporting the economy, and improving the service innovation.
The new book "E-service" intends to provide views to the reader with a comprehensive view of leading digital services and platforms for-profit and non-profit organizations. Electronic Service (e-service) includes e-business (B2C and B2B), e-education, e-government, e-health, e-government, and others.
This book will deliver well-defined concepts of e-service system, digital platform, quality of service, decision making, value co-creation, social connectivity, visualization, and collaborative process.