Open access peer-reviewed Edited Volume


Kyeong Kang

University of Technology Sydney

Dr. Kang is a leading academic researcher in Information Systems focused on culture and social issues, a pioneer of E-service models, and a participant of Australia Korea Forum on Big Data Analytics in ICT collaboration with SNU.


E-Service E-Service Systems Digital Platform Dynamic Environments Support Quality of Service Service Innovation Decision Making Collaborative Systems Social Business Knowledge Co-Creation Value Co-Creation

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About the book

In a competitive business environment, business systems and success have been challenged. Digital platforms for business services are stimulating to support business success in a complex system environment. E-service is getting critical to support organizations with the controllability and dynamic transformations in the recent environment. Organizations mostly require a correct system environment to support the dynamic business collaboration. Operating and managing services, communication, and generating knowledge is crucial to supporting organizations to adapt to change in their dynamic environments. Furthermore, both profit and non-profit organizations need to have keys for important issues that are industry opportunities, supporting the economy, and improving the service innovation.

The new book "E-service" intends to provide views to the reader with a comprehensive view of leading digital services and platforms for-profit and non-profit organizations. Electronic Service (e-service) includes e-business (B2C and B2B), e-education, e-government, e-health, e-government, and others.

This book will deliver well-defined concepts of e-service system, digital platform, quality of service, decision making, value co-creation, social connectivity, visualization, and collaborative process.

Publishing process

Book initiated and editor appointed

Date completed: October 14th 2020

Applications to edit the book are assessed and a suitable editor is selected, at which point the process begins.

Chapter proposals submitted and reviewed

Deadline for chapter proposals: November 11th 2020

Potential authors submit chapter proposals ready for review by the academic editor and our publishing review team.

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Approved chapters written in full and submitted

Deadline for full chapters: January 10th 2021

Once approved by the academic editor and publishing review team, chapters are written and submitted according to pre-agreed parameters

Full chapters peer reviewed

Review results due: March 31st 2021

Full chapter manuscripts are screened for plagiarism and undergo a Main Editor Peer Review. Results are sent to authors within 30 days of submission, with suggestions for rounds of revisions.

Book compiled, published and promoted

Expected publication date: May 30th 2021

All chapters are copy-checked and typesetted before being published. IntechOpen regularly submits its books to major databases for evaluation and coverage, including the Clarivate Analytics Book Citation Index in the Web of ScienceTM Core Collection. Other discipline-specific databases are also targeted, such as Web of Science's BIOSIS Previews.

About the editor

Kyeong Kang

University of Technology Sydney

Kyeong Kang is an academic at the University of Technology Sydney. She is an expert in Innovative Digital Culture in E-service System Design particularly in E-commerce and E-government. Her research focuses on the system innovation towards positive impacts on people and society. She delivered an excellent quality of industry and internationally collaborated research projects, and created industry projects with Australian governments and International organizations. Her research is widely published and cited. She is an executive member of the Korean Science and Engineering Association (Australia New Zealand Chapter).

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Introducing your Author Service Manager

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As an Author Service Manager, my responsibilities include monitoring and facilitating all publishing activities for authors and editors. From chapter submission and review to approval and revision, copyediting and design, until final publication, I work closely with authors and editors to ensure a simple and easy publishing process. I maintain constant and effective communication with authors, editors and reviewers, which allows for a level of personal support that enables contributors to fully commit and concentrate on the chapters they are writing, editing, or reviewing. I assist authors in the preparation of their full chapter submissions and track important deadlines and ensure they are met. I help to coordinate internal processes such as linguistic review, and monitor the technical aspects of the process. As an ASM I am also involved in the acquisition of editors. Whether that be identifying an exceptional author and proposing an editorship collaboration, or contacting researchers who would like the opportunity to work with IntechOpen, I establish and help manage author and editor acquisition and contact.

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