Chapters authored
Social Media Ecosystem and Its Influence on Small Business Strategic Practices
The plethora of social media applications creates an ecosystem that can assist strategies for small business. However, the abundance of social media applications is attributed as a cause for confusion to business owners and executives making it difficult to conceive strategies for engaging effectively with social media. Following a practice theory, this paper uses an autoethnographic methodology to study how the social media ecosystem influences strategic practices of a small business. The study found that the social media ecosystem is crucial for enacting a strategy of a small business and that changes within the ecosystem influence the whole strategy. In addition, the study shows how context is interwoven with the social media ecosystem to affect the strategy of a small business. The study underscores the importance of strategizing practices for small business to develop agility that is necessary for developing and embedding digital transformation. Practically, the study highlights the significance and the need for developing countries to synchronize their soft infrastructure in order to help small businesses exploit the benefits of globalization during this era of social media.
Part of the book: Digital Service Platforms