Margherita Mori

University of L'Aquila

Margherita Mori is a Full Professor of Financial Markets and Institutions at the University of L’Aquila, Italy, and the coordinator of the scientific agreement between this institution and ASM Group of Institutes, Pune, India. As a prominent academic, she is affiliated with several scientific entities worldwide, such as the International Research Association of Modern Education and Computer Science (RAMECS) and the International Center of Informatics and Computer Science (ICICS). Her international background features exchange programs and joint research projects on four continents. She has authored a long list of publications on financial issues since 1988, with a special focus on the trade-off between global and local implications as well as on sustainable finance, including financial education and literacy, in the last decade.

1books edited

1chapters authored

Latest work with IntechOpen by Margherita Mori

The debate on globalization and sustainability has gained momentum in the last few years, thus shedding light on the interrelatedness of these two concepts as well as on their cross-cultural aspects. The 2030 United Nations Agenda adopted in 2015 is a shared blueprint for partnerships for peace and prosperity for people and the planet. This strategic to-do list involves meeting Sustainable Development Goals and associated targets linked to sustainable growth, tourism and food systems, reduced energy and water costs, improved health, and increased productivity. This book is centered upon these fields of knowledge and discusses recent advances, new perspectives, and emerging issues. Its ultimate objective is to provide a comprehensive overview of related multi-faceted dimensions while bridging the gap between theory and practice. Chapters in this volume cover a wide array of areas of research pertaining to the never-ending and unlimited expanding of both international economies and operations, embedding excellence and sustainability into business strategic objectives, and rethinking an approach to sustainable globalization. Special attention is paid to financial implications, due to the key role that finance plays to complement the real sphere of the economy and that has increasingly attracted the attention of both academics and practitioners.

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Globalization and Sustainability

Edited by Margherita Mori

Chapters authored

AI-Powered Virtual Assistants in the Realms of Banking and Financial Services

By Margherita Mori

This chapter aims at providing a framework for analysis on evolutionary trends in finance that have to do with technological progress and especially with artificial intelligence (AI) applications. The starting point can be identified with a survey on how they have modified the business areas involving banking and financial services and on what can be expected – in terms of future strategic shifts and behavioral changes – on both the supply and the demand sides. The next step revolves around a wider and deeper investigation on the role that virtual assistants have started to – and are likely to further – play in the areas under scrutiny: special attention is requested upon the provision of enhanced customer service support, including conversational AI and sound branding; implications encompass developments that are on the cards, based upon digitalization as a must – not just an option – as shown by the Covid-19 pandemic. Conclusions allow to emphasize the significance, advancing features and value of this conceptual paper, as it leads to sort out best practices and success stories that are worth disseminating and replicating to benefit not only individuals and enterprises having direct interest in them, but society as a whole.

Part of the book: Virtual Assistant

Margherita Mori

Latest work with IntechOpen by Margherita Mori

Globalization and Sustainability

Chapters authored

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