Michael Reiss

By Michael Reiss

Knowledge management, management of mission critical systems, and complexity management rely on a triangular support connection. Knowledge management provides ways of creating, corroborating, collecting, combining, storing, transferring, and sharing the know-why and know-how for reactively and proactively handling the challenges of mission critical systems. Complexity management, operating on “complexity” as an umbrella term for size, mass, diversity, ambiguity, fuzziness, randomness, risk, change, chaos, instability, and disruption, delivers support to both knowledge and systems management: on the one hand, support for dealing with the complexity of managing knowledge, i.e., furnishing criteria for a common and operationalized terminology, for dealing with mediating and moderating concepts, paradoxes, and controversial validity, and, on the other hand, support for systems managers coping with risks, lack of transparence, ambiguity, fuzziness, pooled and reciprocal interdependencies (e.g., for attaining interoperability), instability (e.g., downtime, oscillations, disruption), and even disasters and catastrophes. This support results from the evident intersection of complexity management and systems management, e.g., in the shape of complex adaptive systems, deploying slack, establishing security standards, and utilizing hybrid concepts (e.g., hybrid clouds, hybrid procedures for project management). The complexity-focused manager of mission critical systems should deploy an ambidextrous strategy of both reducing complexity, e.g., in terms of avoiding risks, and of establishing a potential to handle complexity, i.e., investing in high availability, business continuity, slack, optimal coupling, characteristics of high reliability organizations, and agile systems. This complexity-focused hybrid approach is labeled “simplexity.” It constitutes a blend of complexity reduction and complexity augmentation, relying on the generic logic of hybrids: the strengths of complexity reduction are capable of compensating the weaknesses of complexity augmentation and vice versa. The deficiencies of prevalent simplexity models signal that this blended approach requires a sophisticated architecture. In order to provide a sound base for coping with the meta-complexity of both complexity and its management, this architecture comprises interconnected components, domains, and dimensions as building blocks of simplexity as well as paradigms, patterns, and parameters for managing simplexity. The need for a balanced paradigm for complexity management, capable of overcoming not only the prevalent bias of complexity reduction but also weaknesses of prevalent concepts of simplexity, serves as the starting point of the argumentation in this chapter. To provide a practical guideline to meet this demand, an innovative model of simplexity is conceived. This model creates awareness for differentiating components, dimensions, and domains of complexity management as well as for various species of interconnectedness, such as the aligned upsizing and downsizing of capacities, the relevance of diversity management (e.g., in terms of deviations and errors), and the scope of risk management instruments. Strategies (e.g., heuristics, step-by-step procedures) and tools for managing simplexity-guided projects are outlined.

Part of the book: Harnessing Knowledge, Innovation and Competence in Engineering of Mission Critical Systems