In consideration of the influence of Japanese culture, introduce studies for resolving conflict between nurses and patients. Japanese have a culture that does not express their thoughts in words. That elegant culture sometimes cannot attract each other’s ideas. When it is driven in a busy environment or spiritually, Doi calls it “the structure of amae.” However, there seems to be no English equivalent to this “Amae”. However, I think that it is very important to understand the concept of “Amae” in considering the relationship between a nurse and a patient. Therefore, from the conflict between the nurse and the patient, in particular here we introduce Japanese traditional art “intervention study using tea ceremony: in Japanese Chadoh” and “avoidance of veteran nurses conflict”. In addition, although these findings are unique to Japan, they can be said to be universal from the viewpoint of human relations.
Part of the book: Nursing
This chapter focuses on the overlooked area of everyday nursing care in which engaging in the depressive feelings between nurses and patients is not recognized as part of nursing care. To comprehend situations that had been overlooked, a conceptual model was constructed by focusing on nurse-patient conflicts and understanding the perception of both nurses and patients based on phenomena. In the established model, it is considered that the so-called “passion” emanating from one’s personality, which is beyond techniques of communication and empathic understanding, is involved; this passion is expressed as an “emotional exchange.” In an “emotional exchange,” one sends “emotional” messages to whom he/she feels safe to express “emotions” and shares similar emotional world by receiving those “emotional” messages as they are. Such an expression has not been reported previously.
Part of the book: Nursing - New Perspectives