Nazri Nordin

By Mohamed Azmi Hassali, Nazri Nordin, Azmi Sarriff and Fahad Saleem

The community pharmacists (CPs) are legally responsible to hand out a wide range of ready-made prescription medications to patients. Additionally, CPs are also involving in advocating customers who determine to self-medicate. Interestingly, it is also noted that CPs in developed countries like the United Kingdom, Germany, and Canada have performed more than these services. What are the extended community pharmacy services available? What are the barriers and perceptions of these extended services? It is rationale to explore such issues globally since it might have potential to give some possible course of action to CPs to incorporate more values to the contemporary services.

Part of the book: Marketing

By Nazri Nordin and Mohamed Azmi Hassali

Customers are always becoming the center of interest among the physicians, dentists, and pharmacists in the healthcare system. However, they are always having favorable feeling with the community pharmacists (CPs) as the first spot to seek advice. For that reason, it is essential to determine the character, behavior, and habit of customers toward the CPs and their extended pharmacy services. In addition, it is critical to determine the possible factors, which might have an effect on their characters, behaviors, and habits. The outcome of the analysis might help the CPs to understand the scenario in a particular way. Afterward, a structured and systematic approach known as “STARZ-DRP” is instigated as a basic skill to ensure whether each pharmacist has the self-confidence and self-competence to interact with the customers. The entire course of action shall empower the strength of personality among the CPs in the healthcare system.

Part of the book: Consumer Behavior and Marketing

By Nazri Nordin

Nurses perform a significant role as professional practitioners in the healthcare system, particularly providing the Palliative Home Care Services (PHCS). PHCS is a continuum of medical and social services which support the needs of patients living with chronic medical conditions or severe disabilities. Most of the time, they shall engage with patients and their family members in the absence of physicians or pharmacists. They shall assist them to go through their daily routines with physical help and support. Foremost, they shall help their patients to consume medications as being prescribed. For that reason, they need an advanced approach to assist them to provide a quality and excellent PHCS. Therefore, this article shall highlight a tool is known as STARZ-DRP as a potential modus operandi to maneuver them to make an accurate and quick triaging-decision as well as identify the actual or potential drug-related problems. It is to be hoped that the tool shall enhance the image of nurses as healthcare providers.

Part of the book: Nursing