Dr Douglas Matorera, holds a PhD in Assessment and Quality Assurance in Education and Training, three Masters degrees, a Joint Licentiate in Pedagogic & Sciences, two post-qualification diplomas and over ten professional certificates. He has written two chapters, & numerous research articles on leadership & quality modelling.
This chapter stretches the characterisation of quality management systems and models that is abundant in literature by assessing the capability of the most common of the systems and models. Multiple data gathering and processing techniques were used within the context of a constant comparative approach in which data, theories and cases were plugged into each other. Based on the performed research, obtained outcomes suggest the presence of numerous opportunities and benefits in using quality management systems. Based on the findings, further work needs to be done to create the conceptual, managerial and behavioural competences that should facilitate the embedment of the quality management models into the daily lives of education institutions. A critique of quality management through the lenses of the disciplines of team learning, systems thinking, shared vision and mental modelling and of the Six Sigma, roadmaps should engender a new approach to improving quality in education. It should be of interest to explore the potentials of hybridising quality management models in education.
Part of the book: Quality Management Systems
Corruption has become ubiquitous in both the private and public sectors of rich and poor countries across the globe. It occurs in various modes and always causes human suffering, particularly on the most innocent poor and vulnerable, the same humans who have neither the means nor resources to resist or escape. The chapter investigates corruption, where and how it happens, its drivers, causes, and strategies used to conceal it when and where it happens. It looks at the growing movement of anti-corruption activism and the factors key to the success of this movement. The factors steering the anti-corruption drive are knowledge, confidence, solutions and intolerance to corruption. Literature makes some distinction between petty and grand corruption. While corruption is seen as either petite or grand, there are two factors that make corruption indistinguishably concerning: systematisation and the multiplier effect. What may look like petty corruption will in the long run have huge repercussions on more than the two or so who started the corrupt act. Petite or grand, corruption kills, its devastating impact on the social, economic, financial, developmental and political lives of communities is gusty and puffy. Technology is making a footprint in the fight against corruption as much as it is worsening the scourge of corruption on humankind.
Part of the book: Corruption