Eliciting requirements of products or solutions in informally structured domains is a highly creative and complex activity due to the inherent characteristics of these domains, such as the great quantities of tacit knowledge used by domain specialists, the dynamic interaction between domain specialists and their environment in order to solve problems, the necessity of these solutions of products to be developed by teams of specialists and the asymmetry of knowledge between domain specialists and requirements engineers. The knowledge management discipline promotes an integrated approach in order to face these challenges; therefore, a strategy for addressing requirements elicitation that incorporates techniques and methods of this discipline has been proposed as a serious approach to deal with those challenges. The valuable results of the application of the strategy in real cases prove empirical insights about its utility.
Part of the book: Knowledge Management Strategies and Applications
This chapter emphasizes the importance of identifying and managing knowledge from Informally Structured Domains, especially in the medical field, where very short and repeated serial measurements are often present. This information is made up of attributes of both patients and their treatments that influence their state of health and usually includes measurements of various parameters taken at different times during the duration of treatment and usually after the application of the therapeutic resource. The chapter communicates the use of the KDSM methodology through a case study and the importance of paying attention to the characteristics of the domain to perform appropriate knowledge management in the domain.
Part of the book: Recent Advances in Knowledge Management