Open access peer-reviewed chapter

Using Total Quality Management Model to Face the Economic Crisis: The Case of Mercadona

By Miguel Blanco Callejo

Submitted: June 30th 2011Reviewed: January 9th 2012Published: April 27th 2012

DOI: 10.5772/38755

Downloaded: 3956

© 2012 The Author(s). Licensee IntechOpen. This chapter is distributed under the terms of the Creative Commons Attribution 3.0 License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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Miguel Blanco Callejo (April 27th 2012). Using Total Quality Management Model to Face the Economic Crisis: The Case of Mercadona, Quality Management and Practices, Kim-Soon Ng, IntechOpen, DOI: 10.5772/38755. Available from:

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