TY - CHAP AU - M. Reza Mashinchi AU - Ali Selamat ED - Al-Dahoud Ali Y1 - 2010-02-01 PY - 2010 T1 - Measuring Customer Service Satisfactions Using Fuzzy Artificial Neural Network with Two-phase Genetic Algorithm N2 - The chapters of this book are collected mainly from the best selected papers that have been published in the 4th International conference on Information Technology ICIT 2009, that has been held in Al-Zaytoonah University, Jordan in the period 3-5/6/2009. The other chapters have been collected as related works to the topics of the book. BT - Computational Intelligence and Modern Heuristics SP - Ch. 8 UR - https://doi.org/10.5772/7820 DO - 10.5772/7820 SN - PB - IntechOpen CY - Rijeka Y2 - 2024-05-08 ER -