TY  - CHAP
AU  - Zuhara Chavez
AU  - Jannicke Baalsrud Hauge
AU  - Monica Bellgran
AU  - Alvis Sokolovs
ED  - Kyeong Kang
Y1  - 2021-05-07
PY  - 2021
T1  - A Conceptual Model for Deploying E-Service in SMEs through Capability Building: A Comparative Case Study
N2  - E-service is an increasingly popular business practice and a critical part of supporting the global information society. The <i>Digital Service Platforms</i> book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development. Chapters cover such topics as organization-community relationships, systematic e-service innovation, social media ecosystems, accessibility experience design, Industry 4.0, public e-employment services in different countries, and more.
BT  - Digital Service Platforms
SP  - Ch. 6
UR  - https://doi.org/10.5772/intechopen.97245
DO  - 10.5772/intechopen.97245
SN  - 978-1-83969-102-7
PB  - IntechOpen
CY  - Rijeka
Y2  - 2024-04-25
ER  -