TY  - CHAP
AU  - Taiseera Hazeem AlBalushi
ED  - Kyeong Kang
Y1  - 2021-03-26
PY  - 2021
T1  - E-Services Quality: A Perspective of Service Providers and Service Users
N2  - E-service is an increasingly popular business practice and a critical part of supporting the global information society. The <i>Digital Service Platforms</i> book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development. Chapters cover such topics as organization-community relationships, systematic e-service innovation, social media ecosystems, accessibility experience design, Industry 4.0, public e-employment services in different countries, and more.
BT  - Digital Service Platforms
SP  - Ch. 9
UR  - https://doi.org/10.5772/intechopen.97077
DO  - 10.5772/intechopen.97077
SN  - 978-1-83969-102-7
PB  - IntechOpen
CY  - Rijeka
Y2  - 2024-04-19
ER  -