TY - CHAP AU - Alexander Rozanov AU - Maria Ivanchenko AU - Alexandra Baranova AU - Mikhail Smirnov AU - Olga Belyaeva AU - Alexander Barannikov AU - Mikhail Ilichev AU - Ludmila Ilicheva AU - Biyaslan Tambiev AU - Maria Krotovskaya AU - Vladimir Chilingaryan AU - Tatiana Grabovich AU - Zaru Dulatkyzy AU - Alla Nikolaeva AU - Svetlana Ivanova AU - Kwame Boateng AU - Mattia Masolletti AU - Marina Danilina AU - Dmitry Medvedev AU - Natalya Ogneva ED - Alexander Rozanov ED - Alexander Barannikov ED - Olga Belyaeva ED - Mikhail Smirnov Y1 - 2020-05-02 PY - 2020 T1 - Crisis Management and Communication Strategies: RUSAL’s Case N2 - The term “crisis management” was applied to business only after the publication of the monograph “Crisis Management: Planning for the Inevitable” by Steven Fink in 1986. Since then, this term has turned from a journalistic cliche into a scientific concept, and its concept, theory, and methodology have been further developed.It is the turning point in the meaning of the word “crisis” that indicates the possibility of changing the situation by making decisions that contribute to changing the vector of development of events from destruction to recovery and further development. From the above, the general definition of the term “crisis management” follows as a process of saving the system from its destructive effects. The activity of the crisis manager is always temporary and stops as a result of a favorable overcoming of the crisis or vice versa—the destruction of the system. Therefore, the criterion for the success of a manager in emergency crisis management is effectiveness as an absolute measure of the presence or absence of a result—it either exists or does not exist. BT - Public Sector Crisis Management SP - Ch. 1 UR - https://doi.org/10.5772/intechopen.91644 DO - 10.5772/intechopen.91644 SN - 978-1-83880-982-9 PB - IntechOpen CY - Rijeka Y2 - 2024-04-26 ER -