TY - CHAP AU - Jarmo Heinonen AU - Mika Raassina AU - Nick Moss ED - Chee-Heong Quah ED - Ong Lin Dar Y1 - 2012-05-23 PY - 2012 T1 - Processes Management Guaranteeing Life-Cycle Quality of the Maintenance Service Agreement - A Study Regarding Outsourced Maintenance Services N2 - In this 21st century of opportunity and turbulence, business firms need to equip themselves with new competencies that were never thought of before. For this reason, this book is timely as it introduces new insights into new problems in the aspects of performance and quality improvement, networking and logistics in the interconnected world, as well as developments in monetary and financial environment surrounding private enterprises today. Readers shall find that reading this book is an enlightening and pleasant experience, as the discussions are delivered in a clear, straightforward, and "no-frills" manner - suitable to academics and practitioners. If desired, the book can serve as an additional piece of reference for teaching and research in business and economics. BT - Business Dynamics in the 21st Century SP - Ch. 4 UR - https://doi.org/10.5772/38590 DO - 10.5772/38590 SN - PB - IntechOpen CY - Rijeka Y2 - 2024-04-24 ER -