TY - CHAP AU - Raid Al-Aomar ED - Aitor Goti Y1 - 2010-08-18 PY - 2010 T1 - Simulating Service Systems N2 - Considered by many authors as a technique for modelling stochastic, dynamic and discretely evolving systems, this technique has gained widespread acceptance among the practitioners who want to represent and improve complex systems. Since DES is a technique applied in incredibly different areas, this book reflects many different points of view about DES, thus, all authors describe how it is understood and applied within their context of work, providing an extensive understanding of what DES is. It can be said that the name of the book itself reflects the plurality that these points of view represent. The book embraces a number of topics covering theory, methods and applications to a wide range of sectors and problem areas that have been categorised into five groups. As well as the previously explained variety of points of view concerning DES, there is one additional thing to remark about this book: its richness when talking about actual data or actual data based analysis. When most academic areas are lacking application cases, roughly the half part of the chapters included in this book deal with actual problems or at least are based on actual data. Thus, the editor firmly believes that this book will be interesting for both beginners and practitioners in the area of DES. BT - Discrete Event Simulations SP - Ch. 8 UR - https://doi.org/10.5772/intechopen.83878 DO - 10.5772/intechopen.83878 SN - PB - IntechOpen CY - Rijeka Y2 - 2024-04-25 ER -