@incollection{Phusavat10,
author = {Kongkiti Phusavat},
title = {Process Management},
booktitle = {Process Management},
publisher = {IntechOpen},
address = {Rijeka},
year = {2010},
editor = {Maria Pomffyova},
chapter = {1},
doi = {10.5772/8448},
url = {https://doi.org/10.5772/8448}
}