@incollection{Ma10,
author = {Chaoying Ma and Andrea Caldera and Miltos Petridis and Liz Bacon and Gill Windall},
title = {Integration of BPM Systems},
booktitle = {Process Management},
publisher = {IntechOpen},
address = {Rijeka},
year = {2010},
editor = {Maria Pomffyova},
chapter = {11},
doi = {10.5772/8442},
url = {https://doi.org/10.5772/8442}
}