@incollection{Tari09,
author = {Juan Jose Tari},
title = {Quality Assurance in University Administrative Services: Models, Techniques and Tools},
booktitle = {Technology},
publisher = {IntechOpen},
address = {Rijeka},
year = {2009},
editor = {Aleksandar Lazinica and Carlos Calafate},
chapter = {2},
doi = {10.5772/7294},
url = {https://doi.org/10.5772/7294}
}