@incollection{Ahamer10,
author = {Gilbert Ahamer},
title = {Heuristics of Social Process Design},
booktitle = {Computational Intelligence and Modern Heuristics},
publisher = {IntechOpen},
address = {Rijeka},
year = {2010},
editor = {Al-Dahoud Ali},
chapter = {17},
doi = {10.5772/7812},
url = {https://doi.org/10.5772/7812}
}