@incollection{Gomes21,
author = {Carla Marisa Ferreira Gomes and Marlene Paula Castro Amorim and Mário Jorge Ferreira Rodrigues},
title = {Learning from Online Voices: A Mixed Methods Approach to Explore Patient Online Reviews of Hospital Care in Portugal},
booktitle = {e-Services},
publisher = {IntechOpen},
address = {Rijeka},
year = {2021},
editor = {Sam Goundar},
chapter = {5},
doi = {10.5772/intechopen.97793},
url = {https://doi.org/10.5772/intechopen.97793}
}