@incollection{Mann21,
author = {Darrell Mann},
title = {Systematic e-Service Innovation},
booktitle = {Digital Service Platforms},
publisher = {IntechOpen},
address = {Rijeka},
year = {2021},
editor = {Kyeong Kang},
chapter = {2},
doi = {10.5772/intechopen.96463},
url = {https://doi.org/10.5772/intechopen.96463}
}