@incollection{Grilo20,
author = {Diogo Ginjo Jantarada and Antonio Grilo},
title = {A Hybrid Human-Data Methodology for the Conception of Operational Performance Management Systems},
booktitle = {Concepts, Applications and Emerging Opportunities in Industrial Engineering},
publisher = {IntechOpen},
address = {Rijeka},
year = {2020},
editor = {Gary Moynihan},
chapter = {7},
doi = {10.5772/intechopen.93631},
url = {https://doi.org/10.5772/intechopen.93631}
}