@incollection{Dintsis20,
author = {Danil Dintsis},
title = {Introductory Chapter: Customer Satisfaction Alignment with “On the Edge” IT Tools},
booktitle = {Customer Relationship Management and IT},
publisher = {IntechOpen},
address = {Rijeka},
year = {2020},
editor = {Danil Dintsis},
chapter = {1},
doi = {10.5772/intechopen.91200},
url = {https://doi.org/10.5772/intechopen.91200}
}