@incollection{Rafiki19,
author = {Ahmad Rafiki},
title = {Customer Relationship Management Practices in Islamic Banks},
booktitle = {Customer Relationship Management and IT},
publisher = {IntechOpen},
address = {Rijeka},
year = {2019},
editor = {Danil Dintsis},
chapter = {2},
doi = {10.5772/intechopen.89225},
url = {https://doi.org/10.5772/intechopen.89225}
}