@incollection{Okeke19,
author = {Titus Okeke},
title = {Customer Satisfaction with Online Retail Transactions},
booktitle = {Customer Relationship Management and IT},
publisher = {IntechOpen},
address = {Rijeka},
year = {2019},
editor = {Danil Dintsis},
chapter = {3},
doi = {10.5772/intechopen.89181},
url = {https://doi.org/10.5772/intechopen.89181}
}