@incollection{Kothandaraman19,
author = {Sajit Jacob and Krishnamurthy Kothandaraman},
title = {Services Six Sigma: Knowing the Debates and Failure Modes to Drive Better},
booktitle = {Lean Manufacturing and Six Sigma},
publisher = {IntechOpen},
address = {Rijeka},
year = {2019},
editor = {Fausto Pedro García Márquez and Isaac Segovia Ramirez and Tamás Bányai and Péter Tamás},
chapter = {6},
doi = {10.5772/intechopen.86870},
url = {https://doi.org/10.5772/intechopen.86870}
}