@incollection{Rodrigues19,
author = {Marlene Amorim and Mário Rodrigues},
title = {Building on eWOM to Understand Service Quality in Hotel Services},
booktitle = {Consumer Behavior and Marketing},
publisher = {IntechOpen},
address = {Rijeka},
year = {2019},
editor = {Matthew Reyes},
chapter = {6},
doi = {10.5772/intechopen.85403},
url = {https://doi.org/10.5772/intechopen.85403}
}