@incollection{Chivandi19,
author = {Abigail Chivandi and Michael Olorunjuwon Samuel and Mammo Muchie},
title = {Expectancy Models and Work Related Service Innovation and Service Quality Orientation as a Business Strategic Tool in the Tourism Sector},
booktitle = {Tourism},
publisher = {IntechOpen},
address = {Rijeka},
year = {2019},
editor = {Şenay Sabah},
chapter = {4},
doi = {10.5772/intechopen.82442},
url = {https://doi.org/10.5772/intechopen.82442}
}